LunaloQ Terms of Use

These Terms of Use govern your access to and use of LunaloQ.

Please read them carefully before creating an account, purchasing a product or Subscription Plan, or using LunaloQ.

Nothing in these Terms excludes, restricts or replaces any consumer right or other legal protection that cannot lawfully be excluded or restricted.

1. Who provides LunaloQ

LunaloQ is a product and digital service operated by:

Theodoros Mavrosavvas, Θεόδωρος Μαυρόσαββας

trading under the registered Cyprus business name:

MAVIORB DIGITAL CREATIONS

Registration number: EE 48193

Business and correspondence address: Vasileias 10B, Latsia 2232, Cyprus

Email: hello@maviorb.com

Telephone: +357 22 322771

MAVIORB DIGITAL CREATIONS is a registered business name under which Theodoros Mavrosavvas trades. It is not a separate incorporated legal entity.

In these Terms, “MAVIORB”, “we”, “us” and “our” refer to Theodoros Mavrosavvas trading as MAVIORB DIGITAL CREATIONS.

“LunaloQ” refers to the LunaloQ product, website, application, digital experiences and related services operated by MAVIORB.

2. Agreement to these Terms

Where LunaloQ asks you to accept these Terms, your affirmative acceptance creates the agreement between you and MAVIORB.

Simply viewing these Terms does not by itself constitute acceptance where LunaloQ requires an affirmative acceptance action.

When you make a purchase or enter into a Subscription Plan, the additional information shown before you confirm the transaction, including the product, price, currency, billing interval, allowances, limits and other material conditions, forms part of the contract for that transaction.

These Terms apply together with any mandatory consumer information presented to you before purchase.

3. Eligibility

LunaloQ is intended only for adults.

You must be at least 18 years old to create an account, purchase LunaloQ products, enter into a Subscription Plan or use LunaloQ.

You must provide reasonably accurate information where that information is required for account operation, payment, fulfilment or provision of a requested feature.

4. Your LunaloQ account

You must take reasonable steps to keep your account and sign in credentials secure.

You must not knowingly allow another person to misuse your account.

Please notify us promptly through LunaloQ Support or at hello@maviorb.com if you believe that your account has been accessed without authorisation.

You are responsible for activity that you knowingly authorise or cause through your account.

Nothing in these Terms makes you responsible for unauthorised activity resulting from a failure by MAVIORB to use legally required or reasonable security measures, or from circumstances that are not reasonably attributable to you.

5. What LunaloQ provides

LunaloQ provides digital experiences and readings intended for reflection, self exploration, entertainment and personal insight.

Depending on the feature used, LunaloQ may use information that you choose to provide, including profile information, questions, preferences and birth related information.

LunaloQ uses automated artificial intelligence systems to generate or support readings and related content.

LunaloQ does not claim that a Reading predicts future events or establishes objective facts about you, another person, a relationship or a situation.

6. Artificial intelligence and generated content

LunaloQ uses artificial intelligence.

Where required by applicable law, the LunaloQ experience will make clear that you are interacting with, or receiving content generated or supported by, an artificial intelligence system.

AI generated content may contain errors, omissions, inconsistencies, interpretations or unexpected results.

Different generations using the same or similar information may produce different results.

LunaloQ does not guarantee that an AI generated Reading will be accurate, complete, unique or suitable for making a particular real world decision.

Generated content is not:

• medical advice,
• legal advice,
• financial advice,
• psychological diagnosis or treatment,
• crisis or emergency assistance, or
• another regulated professional service.

You should not use LunaloQ as a substitute for appropriately qualified professional advice where such advice is necessary.

You should not rely on a LunaloQ Reading to make a decision involving health, personal safety, legal rights, significant financial commitments, emergencies or another person's welfare.

7. Acceptable use

You must use LunaloQ lawfully and responsibly.

You must not:

• attempt to bypass security, payment, entitlement or access controls,
• gain or attempt to gain unauthorised access to LunaloQ, MAVIORB systems or another person's account,
• introduce malicious software or harmful code,
• interfere with or deliberately degrade the operation of LunaloQ,
• impersonate another person,
• use LunaloQ for unlawful activity,
• infringe intellectual property, privacy or other rights belonging to another person,
• use automated systems in a way that creates an unreasonable or unauthorised load on LunaloQ, or
• attempt to manipulate, falsify or abuse payment, Moondrop, reward or subscription mechanisms.

Where you choose to provide information concerning another person, you are responsible for ensuring that you are lawfully entitled to provide and use that information.

8. Moondrops

Moondrops are digital access units used within LunaloQ.

They may be used to access eligible Reading Types or other LunaloQ features identified within the product.

Moondrops may be obtained through:

• a one time Moondrop Pack,
• a Subscription Plan allowance,
• a reward,
• a promotion, or
• another LunaloQ entitlement.

Moondrops are not legal tender, electronic money or a bank deposit.

They cannot be redeemed for cash or transferred between users unless LunaloQ expressly provides such a feature.

This does not prevent a statutory refund, withdrawal, payment correction or other remedy where required by applicable law.

Moondrops that have been validly credited to an account do not expire merely because time passes.

They may, however, be removed or adjusted where necessary to give effect to a valid refund, statutory withdrawal, payment reversal, corrected fulfilment, fraud correction or another legally justified account adjustment.

9. Moondrop cost of Reading Types

Different Reading Types may require different numbers of Moondrops.

The number of Moondrops required will be displayed before the relevant Reading is requested or otherwise clearly communicated through LunaloQ.

LunaloQ may change the Moondrop requirement for future Reading requests.

A future change will not retrospectively increase the Moondrop cost of a Reading already completed or validly initiated at an earlier displayed cost.

10. Moondrop Packs

A Moondrop Pack is a one time purchase.

It is separate from a Subscription Plan.

Before checkout, LunaloQ will display the number of Moondrops included in the Pack, the applicable price, currency and any other material purchase information.

Purchased Moondrops are credited only after the authorised payment provider confirms the relevant payment and LunaloQ completes its server controlled fulfilment process.

A payment provider redirect, browser return page or locally displayed success message does not by itself establish fulfilment.

If payment is successfully taken but the corresponding Moondrops are not supplied, your statutory consumer rights remain available.

11. Withdrawal from a Moondrop Pack

Immediate crediting of purchased Moondrops does not by itself mean that a statutory right of withdrawal has automatically disappeared.

Where applicable consumer law gives you a right to withdraw from a Moondrop Pack purchase, that right remains available in accordance with the applicable legal rules.

In particular, where purchased Moondrops remain unused and a statutory withdrawal right applies, LunaloQ will not reject the withdrawal merely because the Moondrops were credited to your account immediately after payment.

Where a valid withdrawal is exercised, the corresponding unused purchased Moondrops may be removed from your account and any reimbursement required by law will be made.

If some of the purchased Moondrops have already been used, LunaloQ will apply the applicable legal rules to the particular transaction and the used and unused portions rather than automatically treating the entire Pack as non refundable.

This section does not affect separate statutory remedies concerning payment errors, non supply or lack of conformity.

12. Using Moondrops for a Reading

Using Moondrops to request a Reading is separate from purchasing a Moondrop Pack.

LunaloQ Reading generation is designed to begin immediately after the relevant Reading request is confirmed.

Where applicable consumer law requires your prior express consent before paid digital content can be supplied immediately during a statutory withdrawal period, LunaloQ will obtain the required consent and acknowledgement at the relevant transaction point.

Where the law permits the statutory withdrawal right for digital content to be lost once supply begins, that consequence applies only where all legally required conditions have been satisfied.

Those conditions may include:

• your prior express consent to immediate supply,
• your acknowledgement that beginning supply will result in loss of the applicable withdrawal right, and
• our provision of the legally required contract confirmation.

The fact that these Terms describe immediate performance does not by itself constitute your express consent or acknowledgement where the law requires those actions separately.

13. Subscription Plans

A LunaloQ Subscription Plan is a recurring digital service.

It is not a recurring Moondrop Pack.

A Subscription Plan provides enhanced access to LunaloQ for the applicable billing period.

While the Subscription Plan entitlement remains active, you can access your complete retained LunaLog reading history.

Depending on the active Plan, other benefits may include:

• additional Profiles,
• a daily Moondrop allowance, and
• other enhanced LunaloQ features displayed before purchase.

The current Plan price, currency, billing interval, recurring nature of the payment, included benefits, material limits and available cancellation method will be displayed before you subscribe.

Unless otherwise stated before purchase, a Subscription Plan renews automatically for successive billing periods until future renewal is cancelled.

By purchasing a Subscription Plan, you authorise the applicable payment provider to collect the recurring amount disclosed to you at the billing intervals shown before purchase.

14. Subscription Moondrops

Moondrops credited as part of a Subscription Plan are a benefit of the Subscription Plan.

They are separate from Moondrops purchased through a one time Moondrop Pack.

Daily Moondrop allocations are provided only while the relevant Subscription Plan entitlement remains active.

When the Subscription Plan ends:

• future daily Moondrop allocations stop,
• the account returns to the standard Profile and LunaLog visibility limits then applicable to LunaloQ, without deleting retained LunaLog reading history, and
• Moondrops already validly credited before the Subscription Plan ended remain available in the account.

Ending a Subscription Plan does not convert previously credited subscription Moondrops into purchased Moondrops.

15. Cancelling a Subscription Plan

You may cancel future renewal of a Subscription Plan using the billing management route made available by LunaloQ or the applicable payment provider.

Where Stripe manages the Subscription Plan, available billing controls may be provided through Stripe Customer Portal.

Unless otherwise stated before purchase or required by law, cancelling future renewal does not immediately terminate the paid billing period already in progress.

Your Subscription Plan normally remains active until the end of that paid billing period.

After that point, future renewal stops and the account returns to the standard LunaloQ entitlement level.

Cancelling future renewal is different from exercising a statutory right of withdrawal.

Cancelling a Subscription Plan is also different from deleting your LunaloQ account.

16. Immediate commencement of a Subscription Plan

LunaloQ Subscription Plans are designed to begin immediately after successful activation.

You do not need to wait until the end of a statutory withdrawal period before using subscription benefits.

Where applicable law requires an express request or consent before performance of a paid service begins during the withdrawal period, LunaloQ will obtain that request or consent separately at the relevant transaction point.

Beginning a Subscription Plan immediately does not by itself eliminate a statutory withdrawal right where that right continues to apply.

If you validly withdraw from an ongoing service after expressly requesting immediate commencement, applicable law may permit MAVIORB to retain or charge an amount proportionate to the service properly supplied before the withdrawal was communicated.

Where applicable law provides that a withdrawal right can be lost after full performance of a service, that right will be treated as lost only if all legally required conditions have been satisfied.

17. Prices and taxes

The price applicable to a transaction is the price presented to you before you place the order.

Where required, the total amount presented before payment will include applicable taxes and unavoidable charges that MAVIORB is legally required to collect or disclose.

For Subscription Plans, the amount charged for each billing period and the applicable billing interval will be displayed before purchase.

If a price is personalised on the basis of automated decision making in circumstances where disclosure is legally required, that fact will be disclosed before purchase.

Prices may change for future transactions.

A price change will not retrospectively alter a completed one time purchase.

Where a price change affects future renewals of an existing Subscription Plan, MAVIORB will provide any notice, consent opportunity or cancellation right required by applicable law.

18. Placing an order

Before an online order that creates an obligation to pay is submitted, LunaloQ will display the material information required by applicable consumer law.

The action used to place an order will make the obligation to pay clear where required by law.

After a contract is concluded, MAVIORB will provide any legally required confirmation on a durable medium, such as email.

Where legally relevant, the confirmation will also record any express request, consent or acknowledgement relating to immediate performance and statutory withdrawal rights.

19. Payment providers

Browser purchases may be processed using Stripe.

Other approved payment providers may be used through other distribution channels where enabled.

Payment providers may process payment credentials and payment transactions under their own applicable terms and privacy information.

Use of a payment provider does not remove MAVIORB's obligations to you as the trader under applicable consumer law.

A provider redirect or provider generated success message does not independently create Moondrops or Subscription Plan access.

Entitlements are created through LunaloQ's authoritative fulfilment process after the required payment confirmation has been received.

20. Statutory right of withdrawal

If you are a consumer and applicable law gives you a statutory right to withdraw from a distance contract, you may exercise that right without giving a reason.

For relevant Cyprus consumer contracts, the normal withdrawal period is fourteen days, subject to the applicable statutory calculation rules and exceptions.

The existence of a fourteen day withdrawal period does not mean that LunaloQ must delay performance for fourteen days.

LunaloQ products and services are designed to be supplied, or to begin performance, immediately.

The legal consequences of immediate performance depend on the type of contract, the stage of performance and whether the conditions required by applicable law have been satisfied.

You may exercise an available statutory withdrawal right by making any clear statement communicating your decision to withdraw.

You may use the LunaloQ online withdrawal function at:

https://lunaloq.maviorb.com/withdrawal

You may also contact us at:

hello@maviorb.com

or use the Model Withdrawal Form contained in Annex 1 of these Terms.

Using the online withdrawal function is not the only lawful method of exercising a statutory withdrawal right.

Where the LunaloQ online withdrawal function is used, LunaloQ will provide the confirmation process and durable acknowledgement required by applicable law, including the relevant submission information, date and time where legally required.

21. Effect of immediate performance on withdrawal rights

Different legal rules may apply to digital content and ongoing digital services.

For paid digital content supplied electronically, a statutory withdrawal right may be lost once supply begins where:

• you gave the required prior express consent to immediate supply,
• you acknowledged that beginning supply would result in loss of the withdrawal right, and
• MAVIORB supplied the legally required confirmation.

If those conditions have not been satisfied, these Terms do not treat the withdrawal right as having been lost.

For a paid service that begins during the statutory withdrawal period at your express request, you may be required to pay an amount proportionate to the service properly supplied before you communicated your withdrawal, where applicable law permits that result.

For a service, loss of the withdrawal right through performance occurs only where the applicable statutory conditions have been satisfied.

22. Refunds and statutory remedies

LunaloQ does not offer a general discretionary refund merely because you change your mind after an applicable statutory withdrawal period has expired or after the relevant withdrawal right has lawfully been lost.

This does not restrict any mandatory consumer right.

Depending on the circumstances, applicable law may give you rights to:

• a refund,
• a proportionate price reduction,
• correction of a payment,
• completion of supply,
• restoration of conformity,
• termination of the affected contract, or
• another statutory remedy.

These rights remain available regardless of anything in these Terms.

23. Supply and conformity

Digital content and digital services purchased through LunaloQ will be supplied without undue delay unless a different time has been expressly agreed.

MAVIORB remains responsible for supplying digital content and digital services in conformity with the applicable contract and mandatory consumer law.

If LunaloQ fails to supply purchased digital content or a digital service, or if the supplied product or service does not conform to the contract, contact:

hello@maviorb.com

Depending on the circumstances and applicable law, the appropriate remedy may include:

• completing supply,
• correcting an entitlement,
• bringing the digital content or digital service into conformity,
• providing a proportionate price reduction,
• terminating the affected contract, or
• providing a refund.

Nothing in these Terms limits statutory rights concerning functionality, compatibility, accessibility, continuity, security or other legally required characteristics of digital content or digital services.

24. Changes to LunaloQ

LunaloQ will develop over time.

We may modify features, interfaces, technical systems or digital services where there is a legitimate reason, including:

• compliance with law or regulatory requirements,
• security,
• fraud prevention,
• technical compatibility,
• replacement or improvement of infrastructure,
• reliability,
• performance,
• accessibility,
• product improvement, or

development of functionality.

Where applicable law regulates modifications to a digital service supplied over a period of time, those modifications will be made in accordance with those rules.

Where a modification negatively affects a consumer's access to or use of a paid continuous digital service to more than a minor degree, MAVIORB will provide any information and termination right required by applicable law.

Nothing in this section permits MAVIORB to retrospectively alter a completed transaction or remove mandatory consumer rights.

25. Availability, maintenance and security updates

We aim to provide LunaloQ reliably, but no internet based digital service can be guaranteed to operate without interruption.

Access may occasionally be affected by:

• maintenance,
• security measures,
• technical failures,
• provider or infrastructure failures,
• updates,
• legal requirements, or
• events reasonably outside MAVIORB's control.

Where applicable law requires updates, including security updates, necessary to maintain digital content or digital services in conformity with the contract, those obligations remain unaffected.

Temporary unavailability does not remove any statutory remedy that may apply where the service is not supplied or maintained in conformity with applicable law.

26. Intellectual property

MAVIORB and its licensors retain their respective rights in LunaloQ software, interfaces, branding, designs, databases, documentation and other materials that are not provided by users.

You may not copy, reproduce, distribute, reverse engineer or commercially exploit protected LunaloQ materials except where permitted by law or expressly authorised by MAVIORB.

Nothing in these Terms restricts rights that applicable law gives you independently.

27. Information and content you provide

You retain any rights that you hold in information or content that you provide to LunaloQ.

You grant MAVIORB only those rights reasonably necessary to host, process, transmit and use that information for:

• providing LunaloQ,
• performing your requested functions,
• protecting LunaloQ and its users,
• maintaining security,
• fulfilling applicable contractual obligations, and
• complying with applicable law.

Personal data is processed subject to applicable data protection law and the relevant MAVIORB privacy information.

Nothing in these Terms gives MAVIORB a general right to exploit your personal content for unrelated purposes.

28. Generated Readings and intellectual property

Subject to applicable law and third party rights, you may use Readings made available to you through your LunaloQ account for lawful personal purposes.

Because Readings may be produced through artificial intelligence, MAVIORB does not guarantee that an output will be unique.

Similar or identical outputs may be generated for different users.

MAVIORB does not guarantee that any individual AI generated output will independently qualify for copyright or another form of intellectual property protection.

29. Suspension and restriction of access

MAVIORB may reasonably restrict or suspend access where necessary to:

• protect LunaloQ or its users,
• respond to a security incident,
• investigate suspected fraud or abuse,
• comply with law,
• respond to payment provider requirements,
• prevent material harm, or

address a material breach of these Terms.

Where appropriate and legally permitted, we will provide reasonable information concerning the restriction and an available support route.

You may contact LunaloQ Support if you believe an account restriction has been applied incorrectly.

MAVIORB will not use suspension or termination as a means of avoiding mandatory obligations relating to an active paid contract.

Any mandatory consumer remedy arising from suspension or termination remains unaffected.

30. Account deletion

Account deletion, Subscription Plan cancellation and statutory contract withdrawal are separate actions.

Deleting your account does not automatically:

• cancel a Subscription Plan through its payment provider,
• exercise a statutory withdrawal right, or
• request a refund.

If your LunaloQ account is permanently deleted, you will no longer be able to access LunaloQ content, Moondrops or entitlements associated with that deleted account.

This does not remove a statutory withdrawal, refund, payment correction or other mandatory right that existed before deletion.

Some transaction, payment, tax, fraud prevention, security, dispute, withdrawal and audit records may need to be retained after account deletion where there is a lawful basis or legal obligation to do so.

More information is available at:

https://lunaloq.maviorb.com/account-deletion

31. Privacy and personal data

Personal data used in connection with LunaloQ is governed by applicable data protection law and the relevant MAVIORB privacy information.

The Privacy Policy is a transparency notice.

Acceptance of these Terms does not constitute blanket consent to personal data processing.

Where consent is required for a particular processing activity, that consent will be requested and managed separately.

Relevant information is available at:

MAVIORB Privacy Policy

https://app.maviorb.com/privacy

LunaloQ Data and Privacy information

https://lunaloq.maviorb.com/privacy-and-birth-data

Account Deletion

https://lunaloq.maviorb.com/account-deletion

Contract Withdrawal

https://lunaloq.maviorb.com/withdrawal

Privacy rights, account deletion, Subscription Plan cancellation and contractual withdrawal are legally and operationally separate processes.

32. Responsibility and limitation

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

Nothing in these Terms excludes or limits mandatory consumer rights or statutory remedies relating to digital content or digital services.

MAVIORB remains responsible for loss for which it is legally responsible under applicable law.

LunaloQ does not guarantee that AI generated Readings will be factually accurate, complete, unique or appropriate for making a particular real world decision.

MAVIORB is not responsible for consequences resulting solely from:

• a user's unlawful use of LunaloQ,
• a user's materially improper use of LunaloQ,
• information deliberately provided by a user that the user knows to be false or misleading, or
• a user's decision to rely on a Reading in circumstances where these Terms clearly state that qualified professional advice should be obtained.

This section must always be interpreted consistently with mandatory consumer law.

33. International availability

LunaloQ may be made available in more than one country.

Availability of particular features, products, Subscription Plans or payment methods may vary because of:

• applicable law,
• sanctions,
• payment provider requirements,
• platform requirements,
• technical limitations, or

legitimate product availability decisions.

If you are a consumer, mandatory consumer protections that apply to you are not displaced merely because LunaloQ is operated from Cyprus.

34. Governing law

These Terms are governed by the laws of the Republic of Cyprus.

If you are a consumer, this choice of law does not deprive you of mandatory protections available to you under another law that would apply in the absence of this choice, including mandatory consumer protections of your country of habitual residence where applicable.

35. Jurisdiction

Nothing in these Terms restricts a consumer's right to bring proceedings before a court that has jurisdiction under applicable European Union or national law.

MAVIORB does not require a consumer to submit exclusively to the courts of Cyprus where applicable law gives that consumer another mandatory jurisdictional right.

36. Changes to these Terms

MAVIORB may update these Terms when LunaloQ, its products, applicable law or relevant contractual arrangements change.

The current version and effective date will be identified when the Terms are published.

A new version will not retrospectively change a completed one time transaction merely because the new version has been published.

Where a material change affects an ongoing contractual relationship, MAVIORB will provide any notice, renewed acceptance, cancellation opportunity or termination right required by applicable law.

Where affirmative acceptance of a new version is legally required, continued use alone will not be treated as acceptance if the applicable law requires a more specific action.

37. Questions, complaints and support

If you have a question or complaint concerning LunaloQ, a Reading, Moondrops, a Moondrop Pack, Subscription Plan, payment, statutory withdrawal, account or these Terms, contact:

Theodoros Mavrosavvas

trading as MAVIORB DIGITAL CREATIONS

Address: Vasileias 10B, Latsia 2232, Cyprus

Email: hello@maviorb.com

Telephone: +357 22 322771

You may also use the available LunaloQ Support experience.

Nothing in these Terms limits your right to contact a competent consumer protection authority, data protection authority, court or applicable alternative dispute resolution body where such a right is available.

Annex 1, Model Withdrawal Form

Complete and send this form only if you wish to withdraw from a contract and a statutory right of withdrawal is available to you.

To:

Theodoros Mavrosavvas

trading as MAVIORB DIGITAL CREATIONS

Vasileias 10B

Latsia 2232

Cyprus

Email: hello@maviorb.com

I hereby give notice that I withdraw from my contract for the following LunaloQ product or service:

Product or service:

Order, subscription or transaction reference:

Date on which the contract was concluded:

Consumer name:

Consumer address:

Consumer email:

Signature, only where this form is submitted on paper:

Date:

You may alternatively exercise an available statutory withdrawal right using any other clear statement or the LunaloQ online withdrawal function at:

https://lunaloq.maviorb.com/withdrawal